Description:
Pay Rate: $22-$25 per hour
Standard working hours: 8:00am - 5:00pm


Job Category: IT
Job Title: Specialist Site IT Associate

POSITION SUMMARY:

Serves as a source of technical assistance and support to the user community for data, voice, video, hardware and software. Responds, coordinates, diagnoses, and troubleshoots calls for break/fix, software installs, moving/relocating, and equipment swaps in a timely manner; or escalates problems on behalf of the customer to the appropriate technical staff for resolution. Electronically documents activities. Supports and maintains effective relationships with users.

ESSENTIAL FUNCTIONS:

Provides and documents day-to-day technical support to employees for internal desktop systems software, hardware, data, voice, and related peripherals. Installs, configures, and troubleshoots desktop systems/workstations, peripherals, voice/mobile devices, and network issues. Maintains passwords, data integrity and file system security for the IT environment. Organizes and follows complex and/or detailed technical procedures. Consults with clients to resolve technical problems and ensure customer satisfaction. Provides courteous and timely customer service, tracks inventory of IT assets.

Knowledge, Skills, and Abilities:
- Knowledge of Windows operating systems, client/server environments within a corporate network structure, fundamental networking concepts, and troubleshooting methodologies.
- Knowledge of voice/mobile communication devices, technical skills for analyzing and problem-solving
- The ability to communicate effectively with a diverse team and work as a team player in a fast-paced environment.
- Explain and communicate complex technical processes and terminology to a non-technical audience
- Seeks customer feedback to adapt and meet customer expectations and deliverables.
- Excellent organizational / time management skills.
- Ability to troubleshoot customers' problems by phone, video or in person.

Must Haves:
- Windows Troubleshooting
- Help Desk / Desktop support
- Basic networking knowledge

Formal Training/Education:
- Associate degree or equivalent experience / certifications

Experience:
- IT experience required.

Pay rate & Benefits:
Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $19.02 - $25.36/hour on W2.
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

Qualification/Licensure:
Work Authorization: Green Card, US Citizen
Preferred years of experience: 2+ Years
Travel Required: No travel required
Shift timings: 9 AM to 5 PM